Return Policy

30-Day Return Window

Eligible items may be returned within 30 days from the date your order is delivered. Return requests made after the 30-day window may not be accepted.

Return Eligibility

To qualify for a return, items must meet the following conditions:

• The item must be unused, unworn, unwashed, and in its original condition.
• All original tags, labels, packaging, and included accessories must be returned when applicable.
• The item must not show signs of wear, damage, alteration, washing, fragrance, stains, or misuse.
• The return must be requested within the 30-day return window.
• The customer must contact customer service before sending the item back.

Non-Returnable Items

Some items may not be eligible for return. Non-returnable items may include:

• Items that have been worn, washed, altered, damaged, or used.
• Items missing original tags, labels, packaging, or included accessories.
• Items marked as final sale, if final sale terms were clearly shown at the time of purchase.
• Items returned after the 30-day return window.
• Items sent back without first contacting customer service for return instructions.

How to Start a Return

To begin a return, please contact our customer service team at [email protected]. Include your order number and the item you would like to return so our team can review your request.

Please contact our customer service team at [email protected] to receive the correct return instructions and return details.

What to Include in Your Return Request

To help us process your request efficiently, please include:

• Your full name and the email address used at checkout.
• Your order number.
• The item name, size, color, and quantity you wish to return.
• The reason for the return.
• Photos if the item arrived damaged, defective, or incorrect.

Return Shipping Cost

Lee offers 30 Days Free Returns for eligible return requests that follow this policy. Customers must contact customer service first to receive return instructions and return details before sending any item back.

Returns sent without approval or without following the provided return instructions may not be accepted or may experience delays.

Refund Process

After your returned item is received and inspected, we will notify you about the status of your refund. Approved refunds will be processed to the original payment method.

Refund processing time is 3–15 days after the returned item is received and inspected. Your bank or payment provider may require additional time to post the refund to your account.

Original order details, discounts, taxes, and payment adjustments may affect the final refund amount.

Exchanges

If you would like to exchange an item, please contact us at [email protected] before sending anything back. Our team will review your request and provide the correct instructions based on item availability and eligibility.

Exchanges may be limited by available size, color, style, or inventory at the time your request is reviewed.

Damaged, Defective, or Wrong Items

If your item arrives damaged, defective, or different from what you ordered, please contact customer service as soon as possible at [email protected].

Include your order number, a clear description of the issue, and photos of the item and packaging so we can review the situation and provide the next steps.

Final Sale Items

Items clearly marked as final sale at the time of purchase may not be eligible for return, refund, or exchange unless the item arrives damaged, defective, or incorrect.

Important Return Address Notice

Please do not send returns to any address without contacting customer service first. We do not display a fixed return address on this page because return instructions may vary by order.

Please contact our customer service team at [email protected] to receive the correct return instructions and return details.

Contact Information

For return questions, refund updates, exchange requests, or help with damaged or wrong items, contact Lee customer service at [email protected].